Installation

LesliSupport provides account-scoped support tickets, assignments, discussions, tasks, activities, service catalogs, and dashboard summaries. It requires Lesli ~> 5.1.0.

Install and Mount

bundle add lesli_support

The standard router mounts it at /support:

Rails.application.routes.draw do
  Lesli::Router.mount(self)
end

For a manual mount:

Rails.application.routes.draw do
  mount LesliSupport::Engine => "/support"
end

Prepare the database and initialize installed engines:

bin/rails lesli:db:prepare

Active Storage Requirement

LesliSupport ticket attachments use Rails Active Storage. The host application must provide the shared Active Storage tables before files can be uploaded. Install them once if the host does not already use Active Storage:

bin/rails active_storage:install
bin/rails lesli:db:prepare

active_storage:install is a standard Rails generator. It creates a migration for active_storage_blobs, active_storage_attachments, and active_storage_variant_records. Do not generate separate copies for each Lesli engine, and do not run the generator again when the host already has these tables or an equivalent pending migration.

lesli:db:prepare applies existing migrations but does not generate the Active Storage migration. The host also owns config/storage.yml, the selected config.active_storage.service, storage credentials, and any provider adapter such as aws-sdk-s3.

See Ticket Attachments for local disk, AWS S3, and Cloudflare R2 configuration.

Verify the Installation

bin/rails routes -g support
bin/rails server

Visit http://127.0.0.1:3000/support/tickets. Ticket type, category, and priority selectors require the corresponding account catalog entries.