Introduction

LesliSupport is the official customer-support and ticketing engine for the Lesli Framework.

It provides account-scoped tools for receiving, organizing, discussing, and resolving support requests.

Features

• Support ticket creation and tracking
• Ticket assignment and status workflows
• Internal and customer-facing discussions
• Ticket activity history
• Private ticket attachments backed by Rails Active Storage
• Service catalog and account-scoped organization

Try LesliSupport

• Try the online demo
• Run the Docker demo

Quick Start

Requirements

• A Rails application with Lesli
• SQLite by default, or PostgreSQL when preferred by the host application

Install LesliSupport

Add the engine to the host Rails application and prepare its database:

bundle add lesli_support
bin/rails lesli:db:prepare

Ticket attachments require the host application's shared Active Storage tables. Install them once if they are not already present:

bin/rails active_storage:install
bin/rails db:migrate

AWS S3 and Cloudflare R2 require aws-sdk-s3 in the host application. See the attachment setup guide for provider examples.

Mount the engine

Applications using Lesli's standard router mount LesliSupport automatically at /support:

# config/routes.rb
Rails.application.routes.draw do
    Lesli::Router.mount(self)
end

If the application does not use the standard Lesli router, mount the engine directly:

# config/routes.rb
Rails.application.routes.draw do
    mount LesliSupport::Engine => "/support"
end

Start Rails and visit http://127.0.0.1:3000/support:

bin/rails server

Development

Clone LesliSupport into the host application's engines directory:

cd RailsApp
mkdir -p engines
git clone https://github.com/LesliTech/LesliSupport.git engines/LesliSupport

Reference the local engine from the host application's Gemfile:

gem "lesli_support", path: "engines/LesliSupport"

Install dependencies, prepare the host database, and start Rails:

bundle install
bin/rails lesli:db:prepare
bin/rails server

Tests

From a complete Lesli development workspace, run the engine test suite from the LesliSupport directory:

cd engines/LesliSupport
bin/rails test

Documentation

• Lesli website
• Documentation
• Release notes
• Issue tracker
• Source code

Community

• X: @LesliTech
• [email protected]
• https://www.lesli.tech

License

Copyright (c) 2026, Lesli Technologies, S. A.

This program is free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version.

This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

You should have received a copy of the GNU General Public License along with this program. If not, see https://www.gnu.org/licenses/.

The Open-Source SaaS Development Framework for Ruby on Rails.